GENERAL POLICIES AND CONDITIONS

For Cuatro Cuatros the most important thing is your health and safety.

Following the indications of the health authorities, at Cuatro Cuatros we will have limited capacity based on the epidemiological traffic light in effect on the day of your visit, so you will only be able to enter the facilities with prior reservation.

To enter and be inside the complex will require the use of mouth covers permanently, it will only be allowed to remove it while in your room or table; body temperature will be measured at the entrance of the facilities and anti-bacterial gel will be provided at each point of sale.

Reservations must be requested at least 72 hours prior to your visit. Capacity and policies will depend on each experience, Cabins, Bura Bar, Arsenic Restaurant, Relax Center, Zip Lines, Equestrian, HeliBaja and Cuatro Cuatros Sailboat.

WE ONLY ACCEPT CHILDREN UNDER 18 YEARS OLD IN LODGING AND BREAKFASTS IN ARSENIC RESTAURANT.

TEMPORARILY WE ONLY ACCEPT SERVICE PETS upon presentation of a certificate.

Reservations will be CONFIRMED when payment is reflected in our systems.

OFFICIAL IDENTIFICATION OF THE RESERVATION HOLDER IS REQUIRED TO ENTER THE COMPLEX.

If the client requires a fiscal invoice, he/she must request it at the same moment he/she notifies Cuatro Cuatros of his/her payment, providing the corresponding fiscal data.

NO REFUNDS ARE GIVEN. All reservations can be rescheduled by the client as long as he/she notifies Cuatro Cuatros at least 48 working hours in advance. All changes are subject to availability. Cancellations or changes with less than 48 hours notice will be penalized with 100% of the amount paid.

In case Cuatro Cuatros is forced to suspend the service, for any reason, in any part of the resort, the reservation holder may choose between rescheduling a new date within the following six months for the same experience or consuming the amount paid in other services or products that Cuatro Cuatros may offer at that moment.

The reservation time starts from the confirmed time. If for any reason the client has any inconvenience to arrive on time, he/she must let Cuatro Cuatros know. Otherwise the reservation will be subject to availability.

BY PAYING FOR YOUR RESERVATION YOU AGREE TO ABIDE BY THE POLICIES AND CONDITIONS OF CUATRO CUATROS. FAILURE TO DO SO MAY RESULT IN EVICTION FROM THE FACILITY WITHOUT THE RIGHT TO RESCHEDULE AND WITHOUT LIABILITY TO CUATRO CUATROS.

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RESTAURANT - BAR BURA

Located at the viewpoint towards the scenic Ensenada-Tijuana highway, the only public place on the Wine Route with an ocean view.

Reservations are required.

All our clients are requested a minimum consumption of food and beverages per person, this varies depending on the area of your preference:

Minimum consumption per person regular zone: $700 MXN

Minimum consumption per person gold zone: $1,000 MXN . (Tables with better view)

Additionally there is an internal transportation fee of $200 MXN per person (hotel guests get a 50% discount on this service) payable on the day of your visit. The transportation fee includes a complimentary drink.

Your reservation will last approximately 2 hours.

WINTER SCHEDULE *WINTER SCHEDULE* (November-March)

Opening at 12:00 p.m. Last access 04:30 p.m.

SUNSET AT AROUND 04:45 P.M.

The last round is served at 06:30 p.m.

Closing at 08:00 p.m.

*SUMMER SCHEDULE* (April-October)

Opening at 12:00 p.m. Last access 05:30 p.m.

SUNSET AT AROUND 06:30 P.M.

The last round is served at 07:30 p.m.

Closing at 09:00 p.m.

Your reservation will be confirmed by email once the payment is reflected in our system.

NO MINORS UNDER 18 YEARS OF AGE ARE ACCEPTED

WE ONLY ACCEPT SERVICE PETS upon presentation of a physical certificate. (Printed)


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CUATRO CUATROS WINERY                                              


Located in the heart of our vineyard.

WINTER SCHEDULE (November-March)

Opening at 12:00 p.m.

Last access 06:00 p.m.

Closing at 07:00 p.m.

SUMMER SCHEDULE (April-October)

Opening at 12:00 p.m.

Last accessed 07:00 p.m.

Closing at 08:00 p.m.

Four Fours Tasting: $550 MXN .

-Sauvignon Blanc 2 oz.

-Merlot 2 oz.

-Cabernet Sauvignon 2 oz.

-Merlot rosé 1 oz.

Tasting Norteado: $650 MXN

-Sauvignon Blanc 2 oz.

-Merlot 2 oz.

-Cabernet Sauvignon 2 oz.

Fortified or fortified wine, "Norteado" 1 oz (red wine cut with mezcal)

Sales by the glass and/or bottle

Sale of cheese boards and / or cold meats.

NO MINORS UNDER 18 YEARS OF AGE ARE ACCEPTED

 

WE ONLY ACCEPT SERVICE PETS upon presentation of a physical certificate. (Printed).

WE DO NOT OFFER TOURS OF THE CELLAR OR THE VINEYARD.

DESERT NEST ZIPLINES                                                                                    

3.5 kilometers of zip lines divided into 5 lines and a suspension bridge with an approximate duration of 2 hours and 30 minutes.

Tours start at 10:00 a.m. and 2:00 p.m. every day.
Saturday and Sunday tours open at 11:00 a.m. in case the 10:00 a.m. tour is full.

A minimum number of participants is required for the tour to start:

From Friday to Sunday 2 people.

From Monday to Thursday 3 people.

The maximum capacity per group is 8 people.

Price per person:

General Public $1600 MXN

Four Fours guests $1400 MXN

BC Residents $1160 MXN(presenting official ID IFE, INE or driver's license)

 

Due to the speeds that are required to avoid any participant to be half zip line is recommended minimum weight of 40 kilos and a maximum of 120 kilos.

  • It is necessary to wear a mask during the walk and the tour.
  • It is requested to be 30 minutes before check-in, the departure is punctual with no tolerance for delays.
  • For reservations as a BC resident it is necessary to show identification with a BC address as proof.
  • We do not accept people with previous surgeries, with cardiovascular diseases, or pregnant women.
  • We are not responsible for forgotten or lost objects on the tour.

DUE TO CONTINGENCY WE DO NOT ACCEPT CHILDREN UNDER 18 YEARS OLD


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DESERT NEST HORSEBACK RIDING

                                  

Hours from 10:00 a.m. to 04:00 p.m. daily.

Maximum 2 people per ride, one person per horse.

1 hr tour around our vineyards $1,000 MXN per person

2 hour walk to the Venados viewpoint with ocean view $1,400 MXN per person.
Last departure at 03:00pm.

3 hr walk to the beach $1,700 MXN per person

Last 3 hour departure at 2 p.m.

  • It is necessary to wear a mask during the walk, it is only allowed to take it off to take a picture.

DUE TO CONTINGENCY WE DO NOT ACCEPT CHILDREN UNDER 18 YEARS OLD

 

 

 

 

SAILBOAT FOUR FOURS                                  

Tour the bay of Ensenada guided by our expert Captain Jorge Hernandez "El Abuelo" in the beautiful Beneteau boat of 15m long, 3m wide and draft of 15 tons that has 3 bedrooms, 2 full bathrooms, kitchen, dining room and living room.

* WINTER TIMETABLE

(November-March)

Departures at 11:00 a.m. and 3:00 p.m.

*SUMMER TIMETABLE*.

(April-October)

Departures at 11:00 a.m. and 4:00 p.m.

Maximum 6 people per group

Prices: 3 hrs $11,000 MXN. / 5 hrs $15,000 MXN.

Includes transportation from Cuatro Cuatros to Hotel Coral & Marina and back, food (fish or shrimp ceviche) and beverages (sodas, water and beer).

The tour starts from the port of the Coral & Marina hotel to the bay of Punta Banda, then goes to El Sauzal and then to Todos Santos Island to return to the Coral & Marina hotel.

  • Please arrive 30 minutes before departure time at the Reception area of the Cuatro Cuatros Hotel to make the transfer.
  • Masks are required to be worn on the way from Cuatro Cuatros to the marina, they are only allowed to be removed during the sailboat ride.
  •  

DUE TO CONTINGENCY WE DO NOT ACCEPT CHILDREN UNDER 18 YEARS OLD

 

WE ONLY ACCEPT SERVICE PETS upon presentation of a physical certificate. (Printed)

HELIBAJA FOUR FOURS                  

Departures Friday, Saturday and Sunday from 01:00 p.m. to 4:30 p.m.
(Last ride 15 minutes).

Tour of the Cuatro Cuatros complex
Duration: 15 min - Cost: $7,600 MXN

Tour around the Cuatro Cuatros complex and to Todos Santos Island
Duration: 30 min - Cost: $9800 MXN

Tour around Cuatro Cuatros, Todos Santos Island and the Bufadora.
Duration: 45 min - Cost: $15,000 MXN

Tour Cuatro Cuatros, Todos Santos Island, La Bufadora and Guadalupe Valley.

Duration: 60 min - Cost: $19,600 MXN

  • Maximum 3 people per flight.
  • Not to exceed 220 kilos between passengers.
  • Masks are required to be worn at all times.

DUE TO CONTINGENCY WE DO NOT ACCEPT CHILDREN UNDER 18 YEARS OLD.

WE ONLY ACCEPT SERVICE PETS upon presentation of a physical certificate. (Printed).

 

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CABINS

We created a special lodging space to provide the closest experience to camping in Baja with all the comforts of a hotel.

A different way to be part of the environment of the region to appreciate the wonders of nature.

We have glamping cabins equipped with air conditioning, fireplace, gas heater, minibar, private bathroom, terrace and room service, as well as wooden suites equipped with air conditioning, gas heater, minibar, private bathroom, two terraces and room service.

  • Single rooms with 1 king size bed for two people.
  • Double rooms with 2 queen size beds for 2 adults and 2 children under 15 years old, or 3 adults.
  • Suite with 1 Queen size bed for 2 adults.

Cost per night (cabin or suite) from Monday to Wednesday: $4600 MXN
Cost per night (cabin or suite) from Thursday to Sunday: $5600 MXN

Includes 2 breakfasts per paid night.
*Applies charge for third adult in double room
* Up to two children under 15 years old do not pay accommodation when sleeping in the same double room as their parents.

In addition, we have 2 houses, each for a group of up to 6 people who want to live the experience of being residents of Cuatro Cuatros. The houses are being operated by our hotel, each one has 3 bedrooms, 3 ½ bathrooms, living room, dining room, fire pit and garden.

  • Master bedroom: 1 King size bed
  • Second bedroom: 1 Queen size bed
  • Third bedroom: 2 Single beds

Cost per night from Monday to Wednesday: $11,000 MXN
Cost per night from Thursday to Sunday: $13,000 MXN

We offer private dinner service with additional cost so you can celebrate in the comfort of your home that important event. Includes chef and waiter.

  • Check in time / Check in: 3:00 pm
  • Check out time / Check out: 12:00 pm
  • On weekends it is required to reserve a minimum of 2 nights of lodging.
  • On public holidays the weekend rate applies.
  • Charge per third adult in double cabin $1650 MXN
  • Prices include taxes. Tips are not included.
  • When the reservation is confirmed your cabin is guaranteed at the quoted price.
  • Early Check in / Late Check Out subject to availability with additional cost.
  • Departure after 6:00pm will be charged the full nightly rate.
  • Smoking is prohibited inside the cabins. Penalty of $100.00 usd.
  • At the time of check in a guarantee of $2,000 pesos per room will be requested to cover possible consumption of minibar, damage to property or loss of assigned equipment.
  • If an invoice is required, it must be requested at the time of payment.
  • Cancellations more than 14 days prior to the reservation date will be penalized $1,000.00 per night, per cabin of the total reservation.
  • Cancellations less than 14 days prior to the reservation date will be penalized with 100% of the payment made.
  • Date changes: A minimum of 72 hours is required to request a date change and is subject to availability. There will be no penalty for date changes.
  • Additional price per pet, per night, $500 pesos. The owner must be responsible for any damages caused.
  • Cuatro Cuatros is not responsible for forgotten or lost objects inside the complex.
  • We do not have extra beds or cots.
  • The presence of non-guests is forbidden in the cabins area.

 

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RELAXATION CENTER

Reservations

Reservations must be made directly at the Hotel Reception, on the website, by telephone or by mail.

All services require prior reservation at least 24 hours in advance and 100% payment to ensure the service.

We suggest that you make your reservation as far in advance as possible. This will allow us to offer you a greater availability of schedules.

 Reservations are subject to availability.

Once your reservation has been made, we do not need to remind you in advance, it will be your responsibility to remember your scheduled appointment.

In order to offer you the attention and service you deserve, we remind you that our therapists do not have fixed schedules at the Hotel since they work on commission and only appear for contracted services, which is why it is essential to book in advance.

From the arrival

It is recommended that you arrive at least 5 minutes before the start of treatment to prepare.

If you are late for your treatment, you should be aware that being late will simply shorten your treatment time. Your treatment time counts from the time of your reservation, not your arrival.

It will not be possible to extend the scheduled treatment time, in order to avoid prejudicing later bookings and respecting the therapists' contracted schedule. Depending on the length of your treatment, a long delay may turn into an absence and the full fee will be charged.

Appointment not taken will be taken as attended, and 100% charge will be made.

Of the Facilities

The Relaxation Center has a shower, if necessary the customer can make use of this service, the maximum time to use the Relaxation Center after the contracted service is 15 minutes.

In case of exceeding the time allowed, it may generate an extra charge of 50% of the total contracted service without exception because the therapists only attend for the duration of the contracted treatment and the Relaxation Center must be clean and ready for the next client.

The Relaxation Center does not have electronic services such as dryers or irons.

Cancellation, modification and/or change of schedule policy.

Cancellation

Please respect the Relaxation Center's cancellation policy.
Cancellations are non-refundable, reservations can be rescheduled or can be used for another activity.

There will be no possibility of rescheduling in case of notice of cancellation on the same day of your scheduled appointment. Notification on the same day will result in the loss of the 100% credit of the booked treatment.

Modifications and/or schedule changes.

A change of reservation is possible without any extra charge if made 24 hours in advance.

A change of reservation on the same day is possible if made at least 4 hours in advance, this change will generate an extra charge of 50% of the total service fee without exception and is subject to availability and schedule of the therapists, remembering that the therapists do not have fixed hours at the hotel.

A change of reservation up to 2 hours before is NOT possible and in case of not attending the appointment will be charged 100% of the contracted treatment.

Pregnant

The Relaxation Center has treatments specially designed for pregnant women, the therapist must be notified so that she can work according to the restrictions of pregnant women, no service of reductive and others that may harm the health of the mother and baby will be given.

The client will be given an entrance questionnaire so that she can state if she is pregnant. In case this information is omitted by the client, the Relaxation Center will not be held responsible for any responsibility derived from this.

In case the therapist notices that you are pregnant, she may refuse the service.

Minimum Age

The minimum age allowed is 18 years old, children under 18 must be accompanied by a parent or guardian.

Diseases

In case of having any contagious disease the Relaxation Center reserves the right of admission and may deny the service in order to ensure the health of workers and the general public.

Returns

No refunds, all reservations can be rescheduled or the credit paid can be used in any other activity, if a cancellation is made with a minimum of 24 hours.

Real Estate Sales

ventas@cuatrocuatrosreservas.mx

01800 965 44 44

Contact

Cuatro Cuatros, Valle de Guadalupe. Ensenada B.C.

whatsapp+01 (646) 1746789

 reservas@cuatrocuatrosreservas.com

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